Community Operations

Community Operations is where the Groupon mission becomes
real — and where operational excellence determines whether
it stays that way.

What this team does 

We used to be called Global Operations. The rebrand to Community Operations wasn't cosmetic - it was honest. "Global" describes where we work. "Community" describes why. This team is the operational backbone of the Groupon marketplace. We support the merchants who list with us and the customers who book through us - and we shape how every deal is written, presented, and experienced before anyone ever clicks. We protect the trust that makes local commerce work at scale. Every issue resolved, every merchant supported, every deal page that's clear and compelling, every customer interaction handled well is a direct contribution to whether this mission succeeds. The standard here is not effort. It's the outcome.

The work 

Community Operations spans customer support, merchant communications, content operations, and the operational infrastructure that keeps the marketplace running at scale. The work is fast, judgment-intensive, and measurable. Resolution speed, merchant retention, customer loyalty, content quality - these are the metrics that matter. A merchant with a problem needs a resolution that protects their business and their confidence in the platform. A customer with a question needs a swift and satisfactory answer, which builds the trust from them to come back to our platform. Finally, our deal pages need to be accurate, clear, and persuasive enough that neither conversation has to happen in the first place. 

We don't just scale processes. We build the infrastructure that lets local economies grow - and we hold ourselves to the numbers that prove it's working.

How AI is changing this function 

We're moving decisively toward agentic operations. Routine queries, merchant communications, content workflows, and operational processes are increasingly handled through AI-enabled and agentic tooling - faster, more consistent, and at a scale that manual processes can't match. That's not a future state. It's happening now. What that creates is a different kind of role. One where human expertise is focused entirely on what AI can't do - complex problem solving, nuanced merchant relationships, editorial judgment on content that has to earn customer trust, the interactions that require real accountability. We're not looking for people who are comfortable with AI. We're looking for people who want to push what's possible with it.

How we work 

• Extreme Ownership - every merchant issue, every customer interaction, every deal page is yours to resolve completely. 

• Speed Over Comfort - resolution speed matters. Every delay costs trust. 

• Impact Obsessed - merchant retention, customer loyalty, and content quality are the metrics. Everything else is noise. 

• Simplify to Scale - clean processes, clear escalation paths, no complexity for its own sake. 

• Disciplined - high standards in every interaction, at every volume.

Who belongs here 

Customer Service and Merchant Operations specialists who measure themselves on outcomes, not activity. Content operators who understand that a well-written deal page is the first line of customer trust - and who hold that standard at scale. People who understand that trust is built in individual interactions and lost the same way - and who hold themselves to that standard across every touchpoint. Those who want to work at the frontier of AI-native customer and merchant operations - designing the workflows, building the judgment calls into the system, and owning the results when it runs. Operationally rigorous. Commercially aware. Genuinely invested in the quality of every merchant, customer, and content experience this team touches. If you want your work to land in real local communities, with real businesses and real customers - and you want the numbers to prove it - there's a place here.