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Nicole W. - Enterprise Relationship Manager

IMG 1746 Nicole Ward 768X1024

Title: Enterprise Relationship Manager
Location: Chicago, IL
Joined: 2015
Preferred pronouns: She/Her/Hers

While initially hesitant to join Groupon’s sales organization, after learning more about Merchant Development she dove right in…and launched an award-winning career.

Where were you before you joined Groupon? What brought you here?

This was my first job out of college and I was hesitant to accept at the time because I didn’t really want to do sales. I am so glad I did because this has been one of the most impactful jobs anyone could have, it is a job that will continue to set me up for success in the future within my career and personal life.

What ultimately changed your mind about accepting the offer to join the sales team?

I think I had a skewed mindset in knowing what exactly warm sales was. I soon learned it was all about building those relationships with merchants that previously worked with us and finding out how to make their experience better. I have worked with hundreds of merchants on our platform and have had helped these people grow their business. I think it’s so rewarding when a merchant personally tells you that you’ve had an impact on them and their business and that they could not have done it without you.

And what was your first impression of Groupon as an employer?

This place is super weird, but awesome! We used to have a whole enchanted forest area with fake rocks and trees and a candy pit, it was epic!

How have you grown in your career since joining Groupon?

I started on the local Merchant Development team managing small businesses primarily within the home & auto/retail categories. My passion for retail helped me to get where I am today within the Enterprise department managing our partners on the national level. I now work with top accounts national accounts within the floral and edible gifting space. Although they are bigger brands it is still so fulfilling to help them grow their businesses on Groupon and continue the ongoing partnership.

Describe the proudest moment you’ve had.

Always being an innovator for all new initiatives that get rolled out within the department. It is challenging but exciting to take new products to our partners and find new ways to promote their businesses. The latest one was Sponsored Listings, which still continues to grow within the company. 

Have you won any awards during your time at Groupon?

I’ve won President’s Club, twice!

You probably have a life outside Groupon…what keeps you fulfilled outside of work?

I love traveling! I've been to 15 countries and have no plans on slowing down. When I am not traveling I love hanging out with my two pups Loki and Oberon, and my fiancé (who I actually met at Groupon). 

If you could do another job for just one day, what would it be and why?

Be Jenny Floros! She is unbelievably incredible and such a strong leader. She has so much passion and knowledge to steer change within the company.  

Your role probably exists at other companies, so what is it about Groupon that keeps you excited to come to work every day? (Aside from working directly with our merchants!)

The people! I have meet some of my best friends here at Groupon. It is great to be able to work in a place where you have a support system when you are having a bad day or just need a good laugh!

What advice do you have for someone interested in joining Groupon?

Do it! Even if it is just a starting job out of college to get work experience you never know what you will get out of it or help you find your passion and career.

Rapid Fire Questions

Work from home or work from the office?

Hybrid; I miss the people in the office.

Morning person or night owl?

Morning person!

Life motto?

Live a life you will remember.

Last Groupon you purchased?

Photo Affections (the best holiday cards)!

Favorite city you have visited?

Hanoi, Vietnam.

What is your karaoke song?

Mr. Brightside - The Killers.

It’s brunch! What do you eat?

Bagel & Lox (& all the champagne!).

#1 on your bucket list?

Visit all 7 [New] Wonders of the World.

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