Description
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime.
Groupon's mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses. We connect people to a vibrant, global marketplace for local services and experiences. In the process, we're positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.
Are you the kind of person who can step into the shoes of unhappy customers to calm them down? Are you a pro at multitasking? Do you enjoy working on complex customer problems?
The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, and resourcefulness.
You'll spend time on the following:
- Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
- Manages email, chats, and calls from customers
- Resolve customer issues in a timely and consistent manner
- Manage time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment
- Strong written and verbal communication skills
We're excited about you if you have:
- Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
- Manages email, chats, and calls from customers Resolve customer issues in a timely and consistent manner Manages time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment
- Strong written and verbal communication skills Experience in e-commerce or back office environment will be an added advantage
- Comfort in a computer-based role for up to 8 hours a day. Ability to work in any shift based on business needs.
- Minimum Experience: Fresher / 1- 3 Years of Experience.
- Graduation is Mandatory (must have all the relevant docs & Provisional certificate)
- Willingness to work night shifts
Perks and Benefits
- Wide range of employees benefits (including personal & group health insurance), Free cost transportation facility, & Shift allowance
Het doel van Groupon is om sterke gemeenschappen te bouwen door middel van bloeiende kleine bedrijven. Wil je meer weten over 's werelds grootste lokale e-commerce marketplace, klik dan hier voor het laatste Groupon-nieuws. En lees ook de waarden die onze cultuur vormgeven, onze strategie bepalen en van ons bedrijf een fantastische plek om te werken maken. En geloof ons niet op ons woord. Luister naar echte Groupon-teamleden, kom meer te weten over onze inclusieve werknemersgroepen en bekijk de voordelen die we bieden. Als dit alles klinkt als iets dat goed bij je past, stuur dan je sollicitatie en we zien waar het ons brengt.
Groupon is an Equal Opportunity Employer
Je komt pas in aanmerking voor een baan, promotie of andere arbeidsvoorwaarden als je geschikt bent voor de baan en deze goed kunt uitvoeren. We zorgen ervoor dat alle sollicitanten en medewerkers een gelijke kans krijgen, ongeacht ras, overtuiging, geloof, huidskleur, leeftijd, nationaliteit, geslacht, beperking, medische gesteldheid, seksuele voorkeur, genderidentiteit of -expressie genetische informatie, afkomst, burgerlijke staat, militaire ontslagstatus (met uitzondering van oneervol ontslag), veteranenstatus, burgerschapstatus of andere wettelijk beschermde status. We zijn allemaal verantwoordelijk voor het uitvoeren van dit beleid. Als u zich zorgen maakt over gelijke kansen bij het werken met Groupon, kunt u contact opnemen met Ethicspoint, Groupon's Ethical Reporting Service.
