Description
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime.
Groupon's mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses. We connect people to a vibrant, global marketplace for local services and experiences. In the process, we're positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.
Are you the kind of person who can step into the shoes of unhappy customers to calm them down? Are you a pro at multitasking? Do you enjoy working on complex customer problems?
The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, and resourcefulness.
You'll spend time on the following:
- Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
- Manages email, chats, and calls from customers
- Resolve customer issues in a timely and consistent manner
- Manage time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment
- Strong written and verbal communication skills
We're excited about you if you have:
- Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
- Manages email, chats, and calls from customers Resolve customer issues in a timely and consistent manner Manages time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment
- Strong written and verbal communication skills Experience in e-commerce or back office environment will be an added advantage
- Comfort in a computer-based role for up to 8 hours a day. Ability to work in any shift based on business needs.
- Minimum Experience: Fresher / 1- 3 Years of Experience.
- Graduation is Mandatory (must have all the relevant docs & Provisional certificate)
- Willingness to work night shifts
Perks and Benefits
- Wide range of employees benefits (including personal & group health insurance), Free cost transportation facility, & Shift allowance
Lo scopo di Groupon è quello di costruire comunità forti tramite la valorizzazione di piccole realtà imprenditoriali. Per saperne di più sul più grande mercato di e-commerce locale del mondo, clicca qui per notizie aggiornate su Groupon. E non dimenticare di dare un'occhiata ai valori che ispirano la nostra cultura, guidano la nostra strategia e fanno della nostra azienda un luogo fantastico in cui lavorare. Ma non fidarti solo della nostra parola. Ascolta le testimonianze di chi lavora da Groupon, scopri di più sui nostri gruppi di dipendenti
inclusivi e dai un'occhiata ai nostri benefici. Se pensi che tutto questo faccia al caso tuo, invia la tua candidatura e scopriremo insieme dove ci porterà.
Groupon is an Equal Opportunity Employer
I requisiti per l'assunzione e lo sviluppo di carriera si basano sulla capacità di svolgere il proprio lavoro. A tutti i candidati e i dipendenti vengono garantite pari opportunità di occupazione senza alcuna distinzione di razza, credo, religione, colore, età, nazionalità, sesso, disabilità, condizione medica, orientamento sessuale, identità o espressione di genere, informazione genetica, ascendenza, stato civile, congedo del servizio militare (escluso il congedo con disonore), stato di veterano di guerra, cittadinanza o altri stati protetti dalla legge. Siamo tutti responsabili del rispetto di questa politica. Se sei preoccupato per le pari opportunità nell'impiego di Groupon, puoi contattare Ethicspoint, il servizio di reporting etico di Groupon.
