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Groupon Tech and Product Team
R27006

Production Service Engineer III

Description

Become a better developer by building things that help local businesses around the world thrive

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. Are you a passionate, energetic, and technology enthusiast eager to work at a rapid pace with the flexibility to work across our suite of technologies? Are you a problem solver; someone who enjoys debugging code, resolving issues, and creating solutions for common problems? Do you get a little obsessed with the details?

We're looking for Production Support Engineers! Are you someone that loves cool dashboards and metrics and thinks it is exciting to monitor and tune a global network of services to ensure millions of our customers get the best service quality possible? We’re looking for Production Support Engineers (PSE) and leads to help us run our services 24 hours a day, which acts as the first line of defense/response for all operations. We have unique problems, interesting technologies, and good tooling to help you maintain the level of service our internal and external customers expect. If that sounds awesome, check us out and apply.

You’ll spend time on the following:

  • Monitoring server and service performance, metrics, and SLAs and take action to correct issues using our internal tools and techniques

  • Analyzing our processes and continuously improving or updating them

  • Find repeatable tasks, and propose or create automation so we don’t have to manually execute them

  • Analyzing incoming incidents from third-party providers, internal alerts/systems, and other sources, triage, fix or escalate as necessary

  • Performing root-cause analysis on reported issues and incidents and utilizing our internal tooling to resolve them when possible

  • Analyzing our metrics to look for anomalies and leading indicators of issues before they become an incident or outage and drive those early issues to resolution

We’re excited if you have: 

  • Entry to intermediate-level knowledge:

    • Technical Troubleshooting

    • Kubernetes, Database, Java or Python scripting experience

    • Triage, ticketing, and incident response

    • Operating/Using a monitoring solution (Wavefront, Grafana, ELK)

    • Data manipulation and basic data analysis

    • Troubleshooting/analytical mindset

  • Be a fast learner, many of our technologies and services are unique but built on solid technical foundations

  • Be able to prioritize tasks/tickets appropriately

  • Documenting processes and following procedures

  • Ability to work under pressure during events such as large outages or incidents

  • Good verbal communication in English

  • Good writing/documentation skills in English.

We value Engineers who have:

  • Customer-focused: We believe that doing what’s right for the customer is ultimately what will drive our business forward.

  • Obsessed with Quality: Your Production code just works & scales linearly

  • Team players. You believe that more can be achieved together. You listen to feedback and also provide supportive feedback to help others grow/improve.

  • Fast learners: We are willing to disrupt our existing business to trial new products and solutions. You love learning how to use new technologies and then rapidly apply them to new problems.

  • Pragmatic: We do things quickly to learn what our customers desire. You know when it’s appropriate to take shortcuts that don’t sacrifice quality or maintainability.

  • Owners: Engineers at Groupon know how to positively impact the business.

 


L'objectif de Groupon est de bâtir des communautés fortes grâce à des petites entreprises florissantes. Pour en savoir plus sur le plus grand marché de e-commerce local du monde, cliquez ici pour les dernières nouvelles de Groupon. De plus, n'oubliez pas de consulter les valeurs qui façonnent notre culture, guident notre stratégie et font de notre entreprise un endroit où il fait bon travailler. Et ne nous prenez pas au mot. Écoutez les témoignages de vrais membres de l'équipe Groupon, apprenez-en plus sur nos 
groupes d'employés inclusifs et découvrez nos avantages. Si tout cela vous semble correspondre à votre profil, cliquez sur "postuler" et voyons où cela mène.

Groupon is an Equal Opportunity Employer

Les qualifications pour l'embauche, les promotions et toutes les autres conditions générales d'emploi sont fondées sur la capacité d'effectuer le travail. L'égalité d'accès à l'emploi est offerte à tous les candidat(e)s et employé(e)s, sans discrimination fondée sur la race, la croyance, la religion, la couleur de peau, l'âge, l'origine nationale, le sexe, le handicap, l'état de santé, l'orientation sexuelle, l'identité ou l'expression sexuelle, l'information génétique, l'ascendance, l'état civil, le statut de décharge militaire (à l'exclusion d'une décharge pour cause d'indignité), le statut d'ancien combattant, le statut de citoyenneté ou toute autre catégorie ou classe d'individus protégée par la loi. Nous sommes tous responsables de l'application de cette politique. Si vous êtes préoccupé par l’égalité des chances dans l’emploi Groupon, vous pouvez contacter Ethicspoint, le service de reporting éthique de Groupon.

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