Description
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime.
Groupon's mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses. We connect people to a vibrant, global marketplace for local services and experiences. In the process, we're positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.
Are you the kind of person who can step into the shoes of unhappy customers to calm them down? Are you a pro at multitasking? Do you enjoy working on complex customer problems?
The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, and resourcefulness.
You'll spend time on the following:
- Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
- Manages email, chats, and calls from customers
- Resolve customer issues in a timely and consistent manner
- Manage time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment
- Strong written and verbal communication skills
We're excited about you if you have:
- Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
- Manages email, chats, and calls from customers Resolve customer issues in a timely and consistent manner Manages time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment
- Strong written and verbal communication skills Experience in e-commerce or back office environment will be an added advantage
- Comfort in a computer-based role for up to 8 hours a day. Ability to work in any shift based on business needs.
- Minimum Experience: Fresher / 1- 3 Years of Experience.
- Graduation is Mandatory (must have all the relevant docs & Provisional certificate)
- Willingness to work night shifts
Perks and Benefits
- Wide range of employees benefits (including personal & group health insurance), Free cost transportation facility, & Shift allowance
L'objectif de Groupon est de bâtir des communautés fortes grâce à des petites entreprises florissantes. Pour en savoir plus sur le plus grand marché de e-commerce local du monde, cliquez ici pour les dernières nouvelles de Groupon. De plus, n'oubliez pas de consulter les valeurs qui façonnent notre culture, guident notre stratégie et font de notre entreprise un endroit où il fait bon travailler. Et ne nous prenez pas au mot. Écoutez les témoignages de vrais membres de l'équipe Groupon, apprenez-en plus sur nos
groupes d'employés inclusifs et découvrez nos avantages. Si tout cela vous semble correspondre à votre profil, cliquez sur "postuler" et voyons où cela mène.
Groupon is an Equal Opportunity Employer
Les qualifications pour l'embauche, les promotions et toutes les autres conditions générales d'emploi sont fondées sur la capacité d'effectuer le travail. L'égalité d'accès à l'emploi est offerte à tous les candidat(e)s et employé(e)s, sans discrimination fondée sur la race, la croyance, la religion, la couleur de peau, l'âge, l'origine nationale, le sexe, le handicap, l'état de santé, l'orientation sexuelle, l'identité ou l'expression sexuelle, l'information génétique, l'ascendance, l'état civil, le statut de décharge militaire (à l'exclusion d'une décharge pour cause d'indignité), le statut d'ancien combattant, le statut de citoyenneté ou toute autre catégorie ou classe d'individus protégée par la loi. Nous sommes tous responsables de l'application de cette politique. Si vous êtes préoccupé par l’égalité des chances dans l’emploi Groupon, vous pouvez contacter Ethicspoint, le service de reporting éthique de Groupon.
