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Groupon Marketing and Communications Team
R26874

Administrator

Description

Groupon’s mission is to become the daily habit in local commerce and fulfil our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

Giftcloud, a Groupon Company, is an agency providing digital solutions that can deliver creative and innovative rewards that provide compelling offer headlines for marketing campaigns, rewards, and portals, supplying digital gift cards in “real time” from over 80 major retailers. Giftcloud is changing the way that businesses use digital rewards for acquisition, retention, employee rewards and loyalty.

Giftcloud is looking for an Admin Assistant to join our growing team and provide support to both clients and the wider team. The role will primarily be focused on supporting with the set up and delivery of client campaigns, maintaining the Giftcloud platform and ensuring rewards are sent to the relevant customers in accurately and promptly. 

Innovation is at the heart of everything we do and our entrepreneurial spirit continues to thrive alongside our immense growth. We're hugely proud of our award-winning team, and the successful candidate will be given every opportunity to grow their skill set and advance their career in our forward-thinking and ever-evolving company. You'll be joining a hardworking, dynamic and fun team, with regular events to look forward to and plenty of opportunity to socialise as a team.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

Key Responsibilities:

  • Support the Account team to manage and deliver the Giftcloud service.

  • Set up and edit campaigns for clients; gain approval from gift providers and provide feedback on campaigns to ensure an optimum user experience.

  • Create and process orders for clients - including handling large volumes of data.

  • Liaise with clients over email, the phone and occasionally face to face.

  • Support the customer care team with escalations and refunds while championing best practice in customer service.

  • Implement and advise on new customer care processes and improvements to existing processes based on client or customer feedback.

  • Manage and monitor fraud review processes; review transactions to identify fraud and proactively make recommendations to reduce fraudulent transactions.

  • Onboard new content and audit existing content to ensure accuracy and good customer experience.

  • Liaise with gift card providers via email and phone.

  • Use Google Slides and Google Sheets/Excel to assist the preparation of reports, client presentations, process flows and how to guides where required.

  • General administration across all Giftcloud Platforms

  • Meet all agreed performance objectives, including areas for personal development

  • Assisting with ad-hoc tasks as required​

We're excited about you if you have:

  • Excellent verbal and written communication skills

  • Highly organised with exceptional attention to detail

  • Ability to manipulate raw data for use in analysis and campaign delivery

  • Proficient user of MS Office and Google Docs

  • Works accurately and meets deadlines in a fast-paced environment

  • Determined, with an ability to overcome any obstacles presented in a fast paced business

  • Remains calm under pressure and exerts a positive influence

  • Professional, confident, self-motivated and enthusiastic

  • Desire for continuous personal improvement

  • Passion for digital marketing

  • A great team player


L'objectif de Groupon est de bâtir des communautés fortes grâce à des petites entreprises florissantes. Pour en savoir plus sur le plus grand marché de e-commerce local du monde, cliquez ici pour les dernières nouvelles de Groupon. De plus, n'oubliez pas de consulter les valeurs qui façonnent notre culture, guident notre stratégie et font de notre entreprise un endroit où il fait bon travailler. Et ne nous prenez pas au mot. Écoutez les témoignages de vrais membres de l'équipe Groupon, apprenez-en plus sur nos 
groupes d'employés inclusifs et découvrez nos avantages. Si tout cela vous semble correspondre à votre profil, cliquez sur "postuler" et voyons où cela mène.

Groupon is an Equal Opportunity Employer

Les qualifications pour l'embauche, les promotions et toutes les autres conditions générales d'emploi sont fondées sur la capacité d'effectuer le travail. L'égalité d'accès à l'emploi est offerte à tous les candidat(e)s et employé(e)s, sans discrimination fondée sur la race, la croyance, la religion, la couleur de peau, l'âge, l'origine nationale, le sexe, le handicap, l'état de santé, l'orientation sexuelle, l'identité ou l'expression sexuelle, l'information génétique, l'ascendance, l'état civil, le statut de décharge militaire (à l'exclusion d'une décharge pour cause d'indignité), le statut d'ancien combattant, le statut de citoyenneté ou toute autre catégorie ou classe d'individus protégée par la loi. Nous sommes tous responsables de l'application de cette politique. Si vous êtes préoccupé par l’égalité des chances dans l’emploi Groupon, vous pouvez contacter Ethicspoint, le service de reporting éthique de Groupon.

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