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Dagmara O. - VP, Global SSC Operations

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Title: VP, Global SSC Operations
Location: Warsaw, Poland
Joined: 2012
Preferred pronouns: She/Her/Hers

Building shared service centers from scratch with Dagmara—a Groupon veteran who has worked in multiple roles during her 9+ years with the company.

What was your first impression of Groupon as a workplace?

In 2012, when I joined, Groupon was—just like it is today—an amazing, fun, and extraordinary place to work. My first role at Groupon back in 2012 was Head of Operations for the Polish business, with the responsibility of Inside Sales. When the opportunity of pushing myself towards global operations occurred in 2014, I didn’t need to think twice, and even though it wasn’t clear how my role would evolve in the future, I jumped into it and started building the shared service center in Warsaw, initially for customer services only.

In 2016, all operations came under one roof of Global Operations, which was a turning point not only for me but for the entire organization. In 2017, we opened a second location in Poland (Katowice), and I was granted an amazing opportunity to manage all in-house operations in Poland and India.

Just a couple of years later, I’m still responsible for the amazing Service Delivery teams in Poland, India and Valencia, supporting our Customers and Merchants all over the world. For the last 1.5 years, in the challenging times of pandemic, which at the same time pushed us to innovate, improve and maintain the team spirit that Groupon is known for.

That’s an awesome journey! What do you attribute to your success here?

I attribute my success to 3 factors, whether at Groupon or anywhere else: an amazing team of super-smart people, hard work, and a can-do attitude.

What’s the best career advice you’ve ever received?

Stay transparent.

And what advice would you give someone looking to move up in their career?

Work with smart people and learn from them. Work hard. Always treat feedback as a gift, and then work even harder.

How does Groupon fit into your life?

Perfectly!

How does your work impact Groupon’s mission of building the daily habit in local commerce?

In Shared Services, we’re in touch with hundreds of merchants and thousands of customers every day. By focusing on four pillars: People, Customer Experience, Merchant Success and Streamline & Simplify, we contribute to Groupon’s mission of building the daily habit.

What are you most proud of in your time at Groupon?

Unquestionably, I am proud of how our Shared Services Centers have grown over the years and it was truly rewarding being a part of this process and building something from scratch. Even more rewarding is that the most growth I’ve seen is within people around me. Working with my team members over the years and seeing how they embrace possibilities, learn new skills, and develop themselves as they develop our company - it’s just really cool to be a part of someone’s journey, not only observe it but have the opportunity to support it.

Last but definitely not least, I am very proud and very much in awe of how resilient our whole team has been during the pandemic. It was a huge exercise of adaptability and trust, not only from the business continuity perspective, but also for each of us personally. I’m really thankful and humbled by the attitude and team spirit that shines through even more during challenging times.

Rapid Fire Questions

Work from home or work from the office?

Work from the office. Can’t wait to experience the buzz of the office and more opportunities to collaborate!

Morning person or night owl?

Definitely the morning - it’s the best time of the day for me. My mind is at its clearest and it’s a perfect moment to catch up or work conceptually. Mornings rule!

What series are you currently binging?

Surprisingly, Groupon’s favorite - The Office. For the 3rd time.

Favorite local business?

The absolutely amazing sushi-place down the street, in a falling-apart tin-hut you’d never walk into, if you didn’t know the treasures hidden inside. Run by a Japanese chef with passion and dedication that’s hard to come by. 

Favorite quote?

I’ve got two. “Don’t get angry at a man for stating the truth” by Dagny Taggart (Atlas Shrugged) and “Only the heart can see clearly because the eyes miss what is important” by the Fox (The Little Prince).

 


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