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Groupon Operations Team
R26738

Operations Support Specialist

Descripción

Help people discover their next amazing vacation destination

Are you passionate about the travel industry? Are you motivated by the thrill of working in a fast-paced, forward-thinking environment?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses. We connect people to a vibrant, global marketplace for local services and experiences. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

The Getaways team at Groupon focuses on one of the most dynamic industries there is - travel. But we're not your typical travel platform. We work to create packages that delight both hoteliers and Groupon subscribers alike. We build relationships big and small, working with large hotel chains to boutique Bed & Breakfasts, crafting every deal by listening to the needs of the business. Our obsession is putting together offerings that will delight our customers and help them make life less boring.

As an Operations Support Specialist, you will focus on the setup and maintenance of hotel booking deals. This includes promotion build and setup, quality assurance checks, processing internal customer support requests and troubleshooting issues that arise. This role oversees the following components across the global Getaways operations team.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

You’ll spend time on the following:

  • Assist in the deal creation process by completing various functions related to set-up while utilizing automated applications

  • Run price shops and compile contract proposals

  • Complete launch and pre-launch quality assurance checks

  • Process internal customer ticket requests related to rate and deal setup updates while meeting service level agreements

  • Troubleshoot issues and provide guidance to internal customers regarding processes. Provide timely status updates and resolution details to stakeholders.

  • Liaise between the deal pipeline team and internal customers to ensure support is frictionless and meets business needs

  • Analyze and provide feedback on opportunities to improve deal pipeline efficiency

  • Take on projects independently while meeting established timelines

We’re excited about you if you have:

  • Bachelor’s degree

  • 2+ years of professional experience

  • Clear verbal and written communication skills (English required, add'l European languages a bonus)

  • Ability to work independently and thrive in a rapidly changing environment

  • Ability to meet high quality expectations

  • Proficient in Microsoft Excel 

  • Excellent skills in Google Suite (Docs, Calendar, Sheets, Mail)

  • Shift work or after-hours support may be requested

  • Experience in the travel trade and/or ecommerce is a plus

  • Experience using Salesforce interface is a plus


Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our inclusive employee groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.

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