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Groupon Customer & Merchant Support Team

Merchant Consultant Representative (Spanish)


Did you know that we build some of the best sales people?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of
building strong communities through thriving small businesses by connecting people to a
vibrant, global marketplace for local services, experiences and goods. In the process, we’re
positively impacting the lives of millions of customers and merchants globally. Even with
thousands of employees spread across multiple continents, we still maintain a culture that
inspires innovation, rewards risk-taking and celebrates success. If you want to take more
ownership of your career, then you're ready to be part of Groupon.

Our Merchant Consultant teams focus on building relationships with existing Groupon
merchants around the world. We spend our days learning about what makes small-business
tick and how to maximize relationships with merchants to ensure continued growth of these
accounts. We might look like an ordinary ecommerce app, but under the surface we’re using
the latest technology to build products that help small businesses thrive in ways they couldn't
have dreamed of before.

You'll focus on full cycle management of merchant accounts. Whether you're optimizing a
live deal for a business that we've worked with for years, or negotiating to bring a merchant
back on our platform, you'll be the point of contact for our existing merchants at Groupon.

Starting day one, you will receive hands-on professional sales training and learn the core
skills needed to be successful. Through our training program, you'll learn about customer
relationship building, Groupon's sales process, sales strategy, sales psychology, and more.

You’ll spend time on the following:

 You will be empowered to nurture and grow our existing merchant relationships. This
includes re-engaging former merchants through cold calling to retain, consult, and
close local deals
 You will facilitate revenue growth by improving and optimizing deals
 You will utilize knowledge of deal structure and strategy to reach Groupon’s and
merchants’ desired outcomes and maximize satisfaction, engagement, retention, and
 You will develop familiarity with each merchant’s business, including but not limited
to: products and/or services, consumer demographics, consumer ratings, points of
competitive differentiation, merchant economic model, and revenue/profit drivers
 You will provide support to your merchant base by problem-solving questions or
issues related to their deal campaigns

 You will be expected to consistently achieve and/or exceed your sales targets and
merchant satisfaction expectations

We’re excited about you if you have:

 Spanish Native speaking

 Bachelor’s degree preferred
 Success in a sales environment
 Fluent English spoken and written
 Experience upselling and reselling over the phone and cold calling a plus
 Experience supporting Merchants is preferred
 Customer service, analytical, and problem solving skills
 You pay attention to detail and have a proven ability to multitask
 You have solid decision-making skills, customer-focused instincts, and sound
 You are well-organized and are able to prioritize tasks to work quickly and efficiently
 You're adaptable and can think on your feet; when faced with new challenges or
tough conversations, you face them head-on
 You have strong negotiation and relationship-building skills, with a high degree of
integrity and patience
 You have excellent written and oral communications skills
 Salesforce or other CRM experience a plus

El propósito de Groupon es construir comunidades sólidas a través de negocios pequeños y prósperos. Para saber más sobre el mayor mercado de comercio electrónico local del mundo, haz clic aquí para ver las últimas noticias de Groupon. Además, no olvides consultar los valores que conforman nuestra cultura, orientan nuestra estrategia y hacen de nuestra empresa un gran lugar de trabajo. Y no te fíes sólo de nuestra palabra. Conoce las opiniones de miembros reales del equipo de Groupon, obtén más información acerca de nuestros grupos inclusivos para empleados, y echa un vistazo a los beneficios que ofrecemos. Si todo esto te parece que se ajusta a lo que buscas, entonces haz clic en solicitar y veamos a dónde podemos llegar.

Groupon is an Equal Opportunity Employer

Los requisitos de empleo, promoción y otros términos y condiciones laborales se basan en la capacidad de realizar el trabajo. La igualdad de oportunidades laborales se ofrece a todos los solicitantes y empleados con independencia de su raza, credo, religión, color, edad, origen nacional, sexo, discapacidad, condición médica, orientación sexual, identidad o expresión de género, información genética, ascendencia, estado civil, estado en relación al servicio militar (a excepción de las bajas deshonrosas), estado de veteranía, estado de ciudadanía u otros estados protegidos legalmente. Todos somos responsables del mantenimiento de esta política. Si tiene inquietudes relacionadas con la igualdad de oportunidades de empleo de Groupon, puede ponerse en contacto con el Ethicspoint, del servicio de informes ética de Groupon.

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