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Groupon Tech and Product Team
R25152

User Experience Researcher

Description

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events, and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. 

 

Are you a champion for the customer? Are you passionate about understanding customers’ behavior and what they need to succeed?

 

Culturally, we believe that great people working together make great companies and that starting with the customer moves us forward.  Community matters to us; it’s fundamental to our company’s growth and to the well-being of the world at large. We power communities by connecting local merchants to millions of consumers and help them grow their businesses.

This role will work closely with the Consumer Experience team to create a stellar experience for consumers on Groupon particularly focused on the top of the funnel, during Discovery, Search and Consideration phases. As a UX Researcher at Groupon, you will use qualitative and quantitative methodologies to plan, execute, analyze, and socialize customer interactions with Groupon merchants and consumers. You will actively build strong relationships with business, marketing, sales, product and engineering teams to collaborate on understanding our customers and uncovering insights to create a world-class consumer experience. Your insights will help a wide range of products and tools at Groupon, impacting the experience of millions of customers.

We're a "best of both worlds" kind of company. We're big enough to have both resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, and kind of obsessed with helping our customers thrive.

The Role:

  • This role is to be a part of the Consumer Experience team to create a stellar experience for consumers on Groupon at the top of the funnel, during Discovery, Search and Consideration phases.

  • Create a deep understanding and empathy for Groupon customers and merchants by driving research efforts from conception through delivery of actionable insights using a variety of methodologies, including surveys, field research, lab and remote studies, journey maps and other methods.

  • Champion the voice of the customer in cross functional agile squads, collaborating on research goals; planning and executing research with customers and socializing findings to influence the direction of product and design decisions related to strategic initiatives.  

  • Creative approach to delivering research findings with different levels of fidelity to match the audience's needs.

  • Contribute to the growth and evolution of the User Experience Research team by training others in the Design Union and in the product organization to conduct tactical level research themselves and work as a coach and consultant.

  • Innovate on socializing insights throughout the organization, at all levels, including helping to create and contribute to a research repository.

 

We’re excited about you if you have:

  • At least 3 years of experience conducting studies; such as Ethnology, Contextual Inquiry, Usability Testing, Survey Design, and other UX Research methodologies 

  • At least 3 years of qualitative analysis and customized presentation delivery to a variety of audiences throughout the organization 

  • You possess a strong point of view through the lens of a customer advocate

  • Bachelor’s  degree, a big plus if you have a Master’s degree in HCI, Design, Cognitive Psychology, Anthropology, Information Management Systems, Interdisciplinary studies or a related field

  • A big plus if you have passion to create knowledge sharing repositories 

  • A big plus if you have quantitative research experience, e-commerce or product experience

UX researchers are a part of the Design Union at Groupon, a team of talented UX Researchers, Product Designers, and UX Content Strategists at Groupon who are striving to revolutionize local commerce by impacting the experience of customers through our creativity and real passion for solid UX design. Our multidisciplinary team focuses on innovating both consumer and merchant sides of product initiatives. We drive the end-to-end product design for both customers and merchants—including defining the problem rooted from customer insights, brainstorming on the product vision, crafting and validating workflows, interactions, and visualizations.


Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our inclusive employee groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.

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