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Groupon Tech and Product Team
R25876

Site Reliability Engineer - Incident Response

Description

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

Are you a passionate, energetic and technology enthusiast eager to work at a rapid pace with the flexibility to work across our suite of technologies? Are you a problem solver; someone who enjoys debugging infrastructure platforms, resolving issues, and creating solutions for common problems? Do you get a little obsessed with the details?

We are looking for a Site Reliability Engineer (Incident Management) to join our team to support and optimise the process, implementation, and operational support of internal systems that span business side and engineering departments.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

Hybrid work model with the option to work from home as much as you like.

 

Our infrastructure ecosystem:

  • Hybrid AWS/On Prem Environment 

  • Docker and Kubernetes

  • Netscaler Load Balancers and Juniper Network Infrastructure

  • Elasticsearch

  • Nagios, Pingdom, PagerDuty, and Wavefront monitoring tools

  • GitHub and JIRA

  • Python Tooling 

 

Some more details on the role:

  • You will leverage Site Reliability Engineering best practices and ITIL Solutions Architecture framework to devise incident management strategies.

  • Incident Commander, change manager, and a senior technical resource responsible for preventing, identifying, triaging, documenting, investigating, mitigating, and recovering from site/service impacting incidents across Groupon’s 600+ globally dispersed services.

  • Facilitating the coordination and resolution of Post Mortems through best practices, and overseeing Problem Management.

  • Dedicated project time to work on a number of interesting and engaging projects.

  • Working as part of the EMEA Incident Management team (9-5 Monday-Friday with one weekend primary on-call every 10 weeks)

 

We’re excited about you if you have:

  • 5+ years administering Linux system environments, as well as complete root cause analysis of site impacting issues.

  • 3+ years of experience creating unique search queries to identify, resolve, and prevent incidents and outages, and have experience owning all impacting events until resolution; including coordination with Subject Matter Experts, triage tasks, create all associated documentation, complete action items, and Post Mortem.

  • 3+ years of experience developing policies and procedures that improve overall production stability.

  • Good communication, consulting, and collaboration skills interfacing with senior leadership teams.

  • Experience with one or more programming languages (Python, Ruby, Java)

  • A plus if you have BS, MS or PhD in Computer Sciences or related fields.

  • A plus if you have designed and created tools to manage the site and services.

 

We value engineers who are:

  • Customer-focused: We believe that doing what’s right for the customer is ultimately what will drive our business forward.

  • Team players. You believe that more can be achieved together. You listen to feedback and also provide supportive feedback to help others grow/improve.

  • Fast learners: We are willing to disrupt our existing business to trial new products and solutions. You love learning how to use new technologies and then rapidly apply them to new problems.

  • Pragmatic: We do things quickly to learn what our customers desire. You know when it’s appropriate to take shortcuts that don’t sacrifice quality or maintainability.

  • Owners: Engineers at Groupon know how to positively impact the business.

 

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news . Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our inclusive employee groups . If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.


Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our inclusive employee groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.

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