Description
G roupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. With employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. Our culture encourages employees to embrace change, adapt to new circumstances, and find creative solutions to the challenges we face. Does that sound like a great way to grow your career?
The Sales Operations Specialist acts as a business partner for internal teams, mainly focused on sales and merchandising, providing them guidance with the aim to improve process efficiency and effectiveness. He/she acts as a point of contact/escalation in case of operational issues/bottlenecks, as well as provide support to the International Travel Operations team.
We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work
You’ll spend time on the following:
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Act as point of escalation for potential process-related issues or bottlenecks, and assist internal teams in resolving them
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Be proactive in identifying potential process improvements and looking for opportunities to prevent any potential issues and bottlenecks
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Maintain the existing Travel job repository and ensure updates are processed and issues are addressed and fixed
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Collaborate with Sales Operations team in preparing and implementing tool and process improvements aiming to increase operational efficiency and effectiveness in particular (but not limited to) related to maintaining a proper data structure in database
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Independently manage small-scale projects
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Support cross-functional & cross departmental efficiency projects to improve collaboration and achieve streamlined processes
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Support Operations senior team in the execution of large scale projects in particular where SQL, Python and data driven results are needed
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Where appropriate, collaborate with wider INTL Operations & Business Analytics stakeholders to support build-out & implementation of cross-functional deliverables.
We expect that you have:
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Bachelor Degree obtained, preferably in Business Administration related sector
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2-3 years of experience on a similar position
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Innovative and has high willingness to change
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Proactive and hands on attitude
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Strong follow up and supportive approach
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Understanding of business related processes
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Eye for detail and well organized
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Verbal and written English proficiency at business level (Level B2 as the min.)
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Additional languages are an asset
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Work independently with a positive attitude, self and team motivation, and flexibility
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Project management skills are an asset/benefit
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High level of IT proficiency:
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Salesforce - high level of knowledge on reporting capabilities
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SQL - intermediate to high level
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Python - intermediate
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Excel - intermediate Google sheet Scripts & Macros
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Groupon is an Equal Opportunity Employer
#LI-Hybrid
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members, learn more about our inclusive employee groups, and check out our benefits. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.
Groupon is an Equal Opportunity Employer
Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.
