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Groupon Tech and Product Team

Production Systems Engineer (Logging, Monitoring, Observability)


Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.  

The Production Systems Engineer will handle development and operations for our Logging, Monitoring, and Observability platforms at Groupon. The engineer's primary responsibilities include owning and operating our Logging platform ELK (Elasticsearch, Logstash, Kibana) in AWS and GCP, developing features atop these logging platforms to better serve our internal customers, and front line support work: including deployments, production troubleshooting, and support requests.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a great way to grow your career? Let's get into the details: 

You'll spend time on the following:

  • Work closely with other Engineering teams and users of logging, and monitoring tools to plan and coordinate efforts to achieve optimal data analysis for the global user community

  • Respond to support requests for optimizing searches and employing best practices

  • Understand Groupon’s data pipelines and make recommendations based on business use cases

  • Ensure partnerships with engineering teams to understand their applications (services) and logging needs, and help them adhere to solid log design for success and stability of the platform

  • Build automation for repetitive tasks and for reducing touch operations

  • Solve complex technical questions/problems in an highly dynamic operations environment and demonstrate great problem solving abilities

We're excited about you if you have:

  • Experience with operation and development of logging and alerting systems (Elasticsearch, Logstash, Kibana, Filebeat, Functionbeat, Wavefront, Telegraf, etc.)

  • Familiarity with JIRA, Git, YAML, Ansible, LDAP, and distributed Linux based infrastructure systems and internals (kernel/libraries, filesystems, package management, etc.)

  • Software development experience in a scripting or object-oriented language (Python, Ruby, Java)

  • Strategic thinker that is forward-looking, thinks about the big picture, connects the dots and identifies interrelationships between business elements

  • Experience and a deep understanding of both structured and non- (or semi-) structured data

  • Clear evidence of analytical, problem solving, and strong logical thinking skills

  • Experience in and understanding of a wide variety of analytical data processes (governance, measurement, etc.)

  • Knowledge or experience with cloud providers like AWS, GCP or similar is a big plus

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our inclusive employee groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.

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