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Groupon Tech and Product Team
R27006

Production Service Engineer III

Description

Become a better developer by building things that help local businesses around the world thrive

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. Are you a passionate, energetic, and technology enthusiast eager to work at a rapid pace with the flexibility to work across our suite of technologies? Are you a problem solver; someone who enjoys debugging code, resolving issues, and creating solutions for common problems? Do you get a little obsessed with the details?

We're looking for Production Support Engineers! Are you someone that loves cool dashboards and metrics and thinks it is exciting to monitor and tune a global network of services to ensure millions of our customers get the best service quality possible? We’re looking for Production Support Engineers (PSE) and leads to help us run our services 24 hours a day, which acts as the first line of defense/response for all operations. We have unique problems, interesting technologies, and good tooling to help you maintain the level of service our internal and external customers expect. If that sounds awesome, check us out and apply.

You’ll spend time on the following:

  • Monitoring server and service performance, metrics, and SLAs and take action to correct issues using our internal tools and techniques

  • Analyzing our processes and continuously improving or updating them

  • Find repeatable tasks, and propose or create automation so we don’t have to manually execute them

  • Analyzing incoming incidents from third-party providers, internal alerts/systems, and other sources, triage, fix or escalate as necessary

  • Performing root-cause analysis on reported issues and incidents and utilizing our internal tooling to resolve them when possible

  • Analyzing our metrics to look for anomalies and leading indicators of issues before they become an incident or outage and drive those early issues to resolution

We’re excited if you have: 

  • Entry to intermediate-level knowledge:

    • Technical Troubleshooting

    • Kubernetes, Database, Java or Python scripting experience

    • Triage, ticketing, and incident response

    • Operating/Using a monitoring solution (Wavefront, Grafana, ELK)

    • Data manipulation and basic data analysis

    • Troubleshooting/analytical mindset

  • Be a fast learner, many of our technologies and services are unique but built on solid technical foundations

  • Be able to prioritize tasks/tickets appropriately

  • Documenting processes and following procedures

  • Ability to work under pressure during events such as large outages or incidents

  • Good verbal communication in English

  • Good writing/documentation skills in English.

We value Engineers who have:

  • Customer-focused: We believe that doing what’s right for the customer is ultimately what will drive our business forward.

  • Obsessed with Quality: Your Production code just works & scales linearly

  • Team players. You believe that more can be achieved together. You listen to feedback and also provide supportive feedback to help others grow/improve.

  • Fast learners: We are willing to disrupt our existing business to trial new products and solutions. You love learning how to use new technologies and then rapidly apply them to new problems.

  • Pragmatic: We do things quickly to learn what our customers desire. You know when it’s appropriate to take shortcuts that don’t sacrifice quality or maintainability.

  • Owners: Engineers at Groupon know how to positively impact the business.

 


Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members, learn more about our inclusive employee groups, and check out our benefits. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.

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