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Groupon Operations Team
R27318

Operations Specialist / Coordinator - Getaways

Description

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in proven, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.

Are you passionate about the travel industry? Are you motivated by the thrill of working in a fast-paced, forward-thinking environment?

The Getaways team at Groupon focuses on one of the most dynamic industries there is - travel. But we're not your typical travel platform. We work to create packages that delight hoteliers, tour operators and Groupon subscribers alike. We build relationships big and small, working with large hotel chains, boutique Bed & Breakfasts, and international tour operators crafting every deal by listening to the needs of the business. Our obsession is putting together offerings that will delight our customers and help them make life less boring.

As an Operations Specialist / Coordinator, you will own the setup and maintenance of all deals and focus on assembling customer facing content. You’ll partner with our Sales and Account Management teams to research content and resolve merchant quality concerns and will work closely with the rest of our Operations team on setting up and maintaining all deals from a business-facing perspective, including troubleshooting and resolving issues.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

You’ll spend time on the following:

  • Process internal customer ticket requests related to rate and deal setup updates while meeting service level agreements

  • Troubleshoot issues and provide guidance to internal customers regarding processes. Provide timely status updates and resolution details to stakeholders.

  • Liaise between the deal pipeline team and internal customers to ensure support is frictionless and meets business needs

  • Checking for merchant quality concerns and work with Sales on a resolution

  • Drafting and formatting Content Specialist elements of deal write-up in compliance with Groupon writing standards for consistency

  • Reviewing data points of a deal to ensure accuracy and transparency across deal details, pricing, and values via partner website

  • Following up with Sales on data points to clarify and prevent delays and questions from customers and Editorial

  • Analyze and provide feedback on opportunities to improve deal pipeline efficiency

  • Take on projects independently while meeting established timelines

We’re excited about you if you have:

  • Bachelor's degree

  • Fluent English (B2 as a minimum) written and oral

  • 2-3 years relevant experience

  • You're detail oriented and are able to think creatively 

  • You have strong organizational and multitasking skills 

  • You're able to work independently and thrive in a multi-tasked, rapidly changing environment

  • You're a self-starter

  • You have solid decision-making skills, customer-focused instincts, and sound judgment

  • You have experience establishing rapport with people in and out of an organization

  • You take an entrepreneurial approach to task management and take control and manage tasks independently

  • You have strong consultation and negotiation skills

  • You have excellent skills in Google Suite (Docs, Calendar, Sheets, Mail, Slides)

  • Experience with Salesforce and reporting is a plus

Groupon is an Equal Opportunity Employer

#LI-Hybrid    


Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members, learn more about our inclusive employee groups, and check out our benefits. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.

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