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Groupon Customer & Merchant Support Team

Merchant Operations Representative with Italian


Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

Merchant Operations Representative takes care of Groupon merchants (partners) service quality by providing them with professional, helpful information and assistance in solving merchants queries related to the partnership with GROUPON, acting in accordance with company’s procedures and standards.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

You’ll spend time on the following:

  • Resolving issues submitted in all channels in accordance with the current procedures and according to the set time standards, in Italian

  • Close cooperation with other departments, in order to provide the best merchant and customer service experience in accordance with business standards

  • Act as a liaison with other departments (Sales, Customer Service, Editorial & Finance) to address any cross departmental issues impacting the merchant

  • Participation in all trainings, refresh-trainings and meetings organized by QA and Trainers team, supervisors and/or managers

  • Having updated knowledge of post-‐launch deal issues and how to best resolve these issues

  • performing other duties as assigned by managers

We’re excited about you if you have:

  • high school degree

  • Previous experience with B2C and an e-commerce company will be an asset

  • Computer Literacy, MS and Office & Windows environment

  • C1 level of Italian and also min. B2 English

  • Ability to identify both customers and merchants needs

  • Positive and efficient tone in all communication with co-‐workers both within and outside of Merchant Operations

  • Good knowledge of consumer law and COPC standards will be a strong asset

  • Ability to adapt to fast changing environment and processes

  • Ability to work in a loud, open space work environment

  • Ability to work irregular hours or rotating shifts

Groupon is an Equal Opportunity Employer


Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members, learn more about our inclusive employee groups, and check out our benefits. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.

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