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Groupon People Team
R25573

HR Operations Specialist EMEA - German

  • Dublin / London / Madrid / València
  • People
  • Full Time
  • Added

Description

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

As a part of our HR team, you will partner with the business to support the growth and change that we see every single day. We work in various Centers of Excellence across the globe and collaborate together to build from scratch and provide guidance to our partners around the organization. As a young yet evolving company, we’ve grown a robust HR department with dedicated resources for each line of business; yet there are still plenty of ways to impact, change, or improve how our team works.

The HR Operations team is based in our Dublin office. You will be responsible for responding to all incoming inquiries from employees, managers, HR team members, and former employees. This person will act as the go to HR resource and subject matter expert for a wide variety of HR related queries.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

Job Description

 

  • You’ll spend time on the following:

    • Triage inquiries pertaining to Human Resources in an accurate and timely manner utilising internal resources such as Zendesk, email, phone calls, chat, etc.

    • Responsible for a variety of HR administrative tasks including but not limited to benefits and compensation queries, talent acquisition processes, onboarding and offboarding, and employee data changes 

    • Research and resolve issues by partnering across the HR organisation (or escalating when appropriate) across different EMEA countries.

    • Have a general understanding of policy and procedure and be able to help employees/manager navigate these documents 

    • Provide solutions to employees but also education to the organisation on self-service options available to them

    • Ensure the documentation of all incoming inquiries and associated actions taken

    • Ensure that data compliance and GDPR standards are met. Take part in data audits as needed.   

    • Meet key metrics for query resolution such as timeliness, accuracy, quality, tone, error-rate, and/or others

    • Identify and contribute to process improvement initiatives via streamlining and automation within the Operations team.   

    • Maintenance of both our internal and external (business facing) process guides  

    • Contribute to Global HR projects across Groupon 

    • Facilitate with Exit interviews 

    • Provide administrative support for Employee Relations issues as needed 

    • Support with the education of Managers on WD functionality 

 

  • We’re excited about you if you have:

    • Typically requires a university degree unless requisite skills have been developed through equivalent support level experience. 

    • 1-2 years’ experience in HR (Shared Service environment a plus)

    • A solid understanding of Basic HR fundamentals. 

    • Strong computer skills including experience with MS Word, Excel, PowerPoint

    • Experience with HRIS systems is a plus. Experience with Workday a strong plus

    • Experience with Google Docs a plus

    • Strong customer service acumen and positive attitude

    • Flexibility, able to work in a fast paced and changing environment.

    • Be able to deliver a great service across different countries in EMEA and / or Globally

    • Fluency in English

    • Fluency in German o French or Italian is a plus


Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our inclusive employee groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.

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