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Groupon Finance Team
R26904

Associate Consumer Fraud Analyst

Description

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, travel experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon
Associate Consumer Fraud Analysts  is responsible for transaction monitoring, disputing chargebacks, fraud investigating and reviewing potentially suspicious activities on all Groupon platforms (Local, Travel, Shopping, Tickets). You will respond to all escalated fraudulent incidents that could impact the business including providing evidence in the investigation of criminal behavior and determining final outcome and next steps in response to the results of that investigation. Consumer Fraud Team works directly with Customer Service, Legal, Sales, Engineering, and Operations to support the roll out of high risk Groupon initiatives that require additional fraud prevention. Associate CFAs are the final authority on whether to implement fraud policies with regard to closing a customer account, deciding whether to dispute a chargeback and determining the legitimacy of a transaction. This position reports to the Consumer Fraud Team Lead and supports the Global Fraud & Payments department.
We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping travel businesses thrive. Does that sound like a compelling place to work?

You’ll spend time on the following:

  • Investigation and resolution of suspected instances of consumer fraud such as the use of stolen credit cards, account takeovers, fraudulent generation of referral credit, or disingenuous complaints
  • Effectively analyze common patterns of suspicious behavior to prevent future unauthorized activities
  • Responsible for all consumer and internal claims that cannot be resolved by Merchant Escalation Specialists, Customer Service Representatives, or Customer Service Managers, or which exceed financial thresholds or situations that could lead to legal or PR involvement
  • Dispute chargebacks and contacting banks to verify transactions processed through merchant accounts
  • Complete ad hoc projects given by their direct manager and/or team lead
We’re excited about you if you have:
  • High analytical skills
  • Strong communication skills and an ability to adapt to fast-changing environment
  • Bachelor’s degree or students on final semesters
  • English is a must, second language will be a strong asset
  • Experience in fraud, risk management or merchant services specifically with chargeback/retrieval responses, dispute resolution, and card compliance as an asset
  • Willingness to work Monday to Sunday and in shift patterns (8am-4pm & 1pm-9pm)

Groupon is an Equal Opportunity Employer

#LI-Hybrid    


Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members, learn more about our inclusive employee groups, and check out our benefits. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.

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