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Groupon Customer & Merchant Support Team

Account Manager - Getaways


Help people discover their next amazing vacation destination

Are you passionate about the travel industry? Are you motivated by the thrill of working in a fast-paced, forward-thinking environment?

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.

The Getaways team at Groupon focuses on one of the most dynamic industries there is - travel. But we're not your typical travel platform. We work to create packages that delight hoteliers, tour operators and Groupon subscribers alike. We build relationships big and small, working with large hotel chains, boutique Bed & Breakfasts, and international tour operators crafting every deal by listening to the needs of the business. Our obsession is putting together offerings that will delight our customers and help them make life less boring.

As an Account Manager, you will focus on increasing revenue and developing positive relationships with hotels in assigned markets. We partner with other teams to handle these relationships - leading a seamless transition and all activities related to onboarding, launching, and running hotel deals on our platform. Whether you're optimizing a live deal for a hotel partner that we've worked with for years, or negotiating changes to maximize revenue, you'll be the point of contact for our existing Getaways merchants.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

You’ll spend time on the following:

  • You will assist the Getaways Sales Team with hotel partnerships, partnering during presale, onboarding, launch, and through deal sale period

  • Establish, maintain, and negotiate supplier relationships with hotel properties

  • Secure and negotiate competitive rates and inventory to meet targets and metrics including peak periods

  • Develop familiarity with each partner’s business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, economic model, and revenue and profit drivers as it relates to driving occupancy

  • Support hotel suppliers in onboarding, setup, rate and inventory revisions, and training on use of merchant platform

  • Craft and review rate reports and inventory reports to provide competitive analysis to hotel partners

  • Conduct weekly competitive analysis for market, monitor fulfillment performance, and address any concerns with the partners

  • Conduct supplier evaluations and provide meaningful reporting to partners at the property level

  • Resolve content, rate, and availability issues, secure additional inventory over high demand and compression periods, and secure value-adds and promotional offers for deals

  • Assist with the management of inventory blocks and rates to ensure accuracy of data and consistent supply

  • Evaluate market trends and competitor activity

  • Develop and share shareable success stories with other Market Managers and sales teams to help optimize market competitiveness

We’re excited about you if you have:

  • Bachelor's degree

  • 2+ years sales, account management, or revenue management experience, hospitality industry experience preferred

  • You're deeply analytical; a working knowledge of hotel revenue or inventory management preferred

  • You're able to work independently and thrive in a multi-tasked, rapidly changing environment

  • You're a self-starter

  • You have solid decision-making skills, customer-focused instincts, and sound judgment

  • You have experience establishing rapport with people in and out of an organization

  • You take an entrepreneurial approach to task management and take control and manage tasks independently

  • You have strong consultation and negotiation skills

  • You have excellent skills in Google Suite (Docs, Calendar, Sheets, Mail, Slides)

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our inclusive employee groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.

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