Description
As an Account Manager you will have to account manage and grow affiliate partnerships within the French market for the International Groupon and vouchercloud Coupons Team. Assisting Account Managers with the growth of our top merchant accounts. You will be involved in strategising with a focus on delivering effective campaigns working within our INTL coupons team, the main purpose of this role is to manage mid and long tail merchants in the retail space while ensuring top quality content is promoted at all times. You will provide focus on client services and deliver the very best service to merchants, working with content teams, liaising with merchant managers and network managers on a daily basis. You will recruit new merchants, negotiate bespoke commercial deals. Other duties include management of newsletter content, page content and any other duty as required to fulfill this role.
We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.
You’ll spend time on the following:
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Maintaining direct relationships with the assigned merchants within the French market
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Communicating with assigned portfolio of merchants regularly via phone, Skype or email to retain the relationship, maintain performance and create opportunities for growth.
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Establish strong connections within the online marketing and affiliate industry.
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Managing day to day merchant requests such as new content, advertising campaigns, optimizing current offers.
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Working closely with content teams to ensure the highest quality of content is delivered to customers.
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Owner of newsletter sends, creating and managing content for all team members in assigned market.
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Managing coupons homepage content as per assigned market.
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Analysing and reporting on weekly, monthly, quarterly and annual account performance of the channel and affiliates.
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Ensure that the affiliate program terms and conditions are adhered to.
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Identifying and recruiting new affiliates to the program.
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Evaluating opportunities and setting the commission structure to achieve efficient ROI
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Creating a plan to grow the affiliate mid and long-tail.
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Ensuring BAU affiliate processes are in place (e.g. validations, transaction queries, tracking issues, fraud and Risk procedures)
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Travel to industry events when required
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Perform other related duties as assigned
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Building new merchant relationships and maintaining them.
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Work closely with senior account managers and account management teams to ensure the continued success of our relationships with merchants while building new relationships.
Reporting
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Deliver weekly reports and updates on portfolio growth and effectiveness of campaign management
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Utilise Google analytics, network data and market insight to deliver post campaign reports
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Identify and report on weekly and monthly fluctuations within portfolio
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Attend and prepare updates for the weekly affiliate meeting
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Report on competitor activity for brands within portfolio
We’re excited about you if you have:
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Have an excellent standard of French, both written and spoken - as well as fluent in English – written and Verbal (essential)
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Have experience within the affiliate marketing industry (preferably over 12 months)
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Have extensive experience handling accounts and coordinating digital campaigns
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Have experience in online media negotiations
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Have an understanding of SEO and PPC
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Have an understanding of digital domains and their business/revenue models
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Be able to spot new opportunities in the online media space and know how online media can help businesses achieve their goals
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Be familiar with affiliate platform tracking
As this role is based in London, you must have the right to work in the UK
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members, learn more about our inclusive employee groups, and check out our benefits. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.
Groupon is an Equal Opportunity Employer
Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.
