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Ayesha B. — Head of Global IT Support Services

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Ayesha Boydpbheader

Title: Head of Global IT Support Services
Location: Chicago, IL
Joined: 2019
Preferred Pronouns: She/Her/Hers

Ayesha Boyd, Head of Global IT Support Services, knows the importance of mentorship, making mistakes, and solving mystery cases. Found out why we’re inspired daily by her and her queen quaker parrot, Emerald.

What’s your leadership style?

My style is what one would call a Transformational Leader. I try to serve as a coach to my team, while also inspiring them to enhance their skills and achieve the company’s goals.

How has your Groupon journey been so far?

Groupon is a fast paced environment, so I hit the ground running by immersing myself in projects (office moves) and acclimating myself to the day to day operations. My team is global so I’m in the analysis phase where I’ve started a baseline of where I envision my team to be in the future. I want to position my team to grow within the organization and create an even better customer experience.

What’s the most important quality in a teammate in IT?

A successful teammate is someone who is always willing to help and is adaptable to change. Their desire to help shows they are committed to the same vision as the company and that they are able to grow their skills as things progress in the industry.

What are you currently reading?

I’m currently reading “Hollow Kingdom” by Kira Jane Buxton. The story is being told from a crows point of view while describing the events after a zombie apocalypse. The animals are able to talk and they’re searching for a cure. The humorous part is that the only living creatures that haven’t been infected are animals— us humans are described as “mofos” lol. This suits me perfectly because I love birds. Maybe this is what my parrot would think in the event of an apocalypse...

What’s your favorite local business?

My absolute fave place would have to be Lively Athletics in Oak Park. It’s an athletic boutique that sells women’s athletic apparel. The owners of the store just so happen to be in the same local women’s running group (BFF- Best Foot Forward) as I am. They give back to the community by holding fashion shows where proceeds go towards Hephzibah Children Association. They also volunteer their space for community engagement events to promote an inclusive environment for all.

What’s the last Groupon you used?

The last Groupon I used was for the “One of a Kind Holiday Show,” which is held at the Merchandise Mart. I love going here because there are tons of vendors selling unique items from clothing, crafts and jewelry that you will not find anywhere else.

You can do any other job for a day: what would it be and why?

I would definitely be a crime scene investigator because I have an obsession for real life crime shows. The thrill of solving a mystery/case is exciting to me. I secretly think that one day I will solve a case and have a self-rewarding feeling of helping society.

What do your kids (or parents) think you do?

That’s a funny question because my mom told me recently that someone asked what I did for a living and she said, “something with IT.” She keeps forgetting what I told her lol.

What volunteer opportunities have you taken at Groupon?

I just started engaging myself with the Business Resource Groups (BRGs) here at Groupon: Women @ Groupon and Blacks in Groupon (BIG). I can’t wait to explore the opportunities as an active participant. I do volunteer outside of Groupon through an organization called Housing Forward. I serve as a site captain at one of our sites where we provide shelter and other services for the homeless.

What have you done when you’ve encountered setbacks in your career?

When I experience setbacks I try to be an effective communicator and reach out to my mentor for guidance. It’s very important for everyone to have a mentor or at least a trusted individual that they can lean on for unbiased constructive criticism.

What’s the best advice you’ve ever been given?

I’ve received lots of advice over the years but the best one was pretty simple— it’s ok to make mistakes in life, don’t beat yourself up over them. Ask questions and be open to receive feedback. Mistakes can serve as lessons to help you move closer to your dreams.

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